The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. They have u order from them and never ship after 30 days. Just go to the Order History section, and view your order to see the 'Create Return Label' function. would it arrive by october 26th? We're so glad you were able to reorder and get it in the time frame you needed. I had an issue with my dress being see through and needed a replacement soon for an event. - Kate, Hi Jessica! If you do not use your store credit within a year- we can always reissue. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Totally disappointed! My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Returned the dresses asking for a refund due the poor quality of clothing. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Categories. Shop now at www.lucyinthesky.com. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I was told I could pay the difference on more expensive dress that may be able to be delivered faster. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Tip for consumers:NO REFUNDS! My Los Angeles Apparel Review Are They Worth It? I was never updated or contacted. Products used:None, sizing too inaccurate. Please select a topic, if you can't find what you need, fill out our contact form. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. This has been quite frustrating. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Horrible return policy. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. She responded quickly and answered all my questions. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Poor Customer Service! My Skims Reviews: Is Kims Shapewear Worth It. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Annoying, right?! From time to time, we may restrict access to some parts or all of this Website. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Absolutely terrible customer service. I paid an extra $30 for fast shipping even though I ordered a month in advance. Also no updates on arrival or even if I will ever get it. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. . Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. You should check this page from time to time to ensure that you are happy with any changes. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Date of experience: October 12, 2022. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Track. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Designed in Los Angeles - New Arrivals Weekly. Here are 8 tips for writing great reviews. The dress we purchased did not fit at all like the photo depicted on the site. Not to mention that the slip underneath hardly covers anything. AND it expires in one year! I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Customer FAQs - LUCY IN THE SKY Help Centre. Complaint Type: Problems with Product/Service. Please note that business days do not include weekends or public holidays. Los Angeles, California Its pathetic that they do that to customers. Please read the email in full, there may be pertinent details which may have been missed. This will be automatically applied to your account attached to the email address used for the order. We're sorry to hear that you had issues with your order. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Hi Hailey, Products used:None package arrived too late. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . All orders are subject to availability and confirmation of the order price. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Were almost out of time and do not have a back up plan. Do not buy from them. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Any currency conversion are for reference purposes only. Thank you so much Daniella M!! Tip for consumers:Absolutely no refunds unless it arrived damaged. CASANDRA M. was extremely helpful in seconds. -Kate. For example, in the user namespace all titles begin with the prefix User:. We're sorry to hear about your disappointment with our return policy. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. New screen for viewing other uploaded customers videos . contact customer service, generate return labels. They do not have number to call. Hi Veena, Thanks for your feedback. So thankful for the quick and informative service from Daniella. Don't waste your time here! In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Thanks for your feedback. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. This business is in an industry that may require professional licensing, bonding or registration. Delivery date was Feb 17-24th. LOVE THIS COMPANY. Don't waste your time or money, just go somewhere else! Tip for consumers:Returns usually only give store credit. This site promises to ship an item by a certain date. Super fast and helpful; won't hesitate to order from the site/company again! If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Hi Janie, Tip for consumers:Pay attention to shipping times. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. I ordered a dress on 9/18. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? www.lucyinthesky.com retains the right to refuse any request made by you. Once a order has been shipped this cannot be canceled. Caveat emptor. We therefore have no responsibility or liability for the content and activities of these linked sites. We're so sorry to hear that the length was an issue. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. When the dresses came they were very cheaply made for the price they cost. Why would I need store credit when I already purchased the 3rd dress. I had to do a charge back from my credit card company to get my refund back. 90014. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) By placing an order you are offering to purchase a product on and subject to the following terms and conditions. BEWARE. The reps copy and paste generic statements to your emails and don't actually solve any issues. Very cute dresses, but why not make them at least an inch or two longer?! We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) I don't understand how it's still in business. I don't think you got it! LucyInTheSky headquarters 747 E 10th Street. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If you need specific product measurements or have further questions, please email us at. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Really bad. If you're reaching out to us regarding an order, please have your Order ID in your message. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. 2023 Trustpilot, Inc. All rights reserved. 14 following. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We use dedicated people and clever technology to safeguard our platform. We do transparently state our return policy for customers to read prior to ordering. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. my party is april 10. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. They are constantly moving as not to get found. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. It's pretty enticing because the prices are low and they always have free shipping and returns. Customer Service: 2 stars. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. . Hi Hailey, Thanks for your feedback. The company helped issue credit for this matter to purchase a new item as soon as possible. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. -Kate. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Hi Bailey! Luckily I was able to return it and get store credit pretty quickly. Hi Brooke, Thanks for your feedback. If you need help with returning we do have our returns in our FAQ. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. -Kate. Free FedEx Shipping, over US$75. My item did not arrive in the alotted time it was supposed to with NO communication from the company. It is an eligible payment method for all U.S orders over $35. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Contact Uploading & Non . These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. We're so sorry to hear about the order. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. We ordered a dress on 9/6. Thanks for your feedback. DO NOT BUY FROM THEM. Terrible return policy. Please click here to contact our Customer Service team. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Products used:None, I never received them. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I had a few concerns about my order and my online team member Danielle M. was very helpful. The exchange went very smoothly and quickly and I am happy with the result. The CEO of Lucy In the Sky is Nikita Yatskanich. We will not be liable if for any reason this Website is unavailable at any time or for any period. You can choose to accept or decline cookies. Hi Carol, Thanks for your feedback. it was my first time ordering from Lucy in the sky. The cost of foreign products and services may fluctuate. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. It fits exactly to measurements specified in the skirt section for sure! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. BBB is here to help. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Free Shipping Worldwide from L.A, no minimum. Continue. Please email us at resolution@lucyinthesky.email for further assistance. Hi there. They weren't prepared for homecoming season and got behind. You can contact Lucy in the Sky at shop@lucyinthesky.email. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. For international orders, any taxes or customs fees are the responsibility of the recipient. These linked sites have separate and independent privacy policies. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I wish they were more transparent with the type of quality on their website. Not worth the hassle and loss of money. You may store, print and display the content supplied solely for your own personal use. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. You must not misuse this Website. In the case of any expired store credits, we will gladly issue another current one for the same value. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. We're sorry to hear that you had issues with your orders. You will receive your tracking number once your style/s have been shipped. We're sorry to hear about your issues with our return policy. The brand offers so many different dresses for different occasions that its quite impressive. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. We reserve the right to withdraw linking permission without notice. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). I am doubtful now the dress will come in time (or ever) for my event. It is a no for me. A store credit is automatically applied to an account attached to the email used for an order. In the case of any change-of-mind or sizing issues, we offer store credit. If you please email us at resolution@lucyinthesky.email we can assist you with a return. They have a great live chat setup and I like that they're always ready to help. We're so sorry to hear about the order. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. -Kate. Depending at which stage your order is at, we may be able to adjust it accordingly. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They usually reply within twenty-four hours of your query. The online chat help was very helpful! It was not the representatives fault, so she did great, but the company should do better in alerting guests. Should have read reviews before ordering. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Version 2.2.0. Our styles are designed exclusively in Los Angeles. I placed an order and was waiting for more than a month. The stated ship times cannot be altered with the delivery method. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Company claims the only way money can be refunded is if it was faulty. -Kate. Be careful of ordering something for a particular occasion. Daughter bought a dress for homecoming from this site. Prom season is here, and you deserve to look and feel amazing for your big party! Thanks for your feedback. -Kate. We encourage you to review those policies when you visit those sites. Unfortunately, we are not selling our styles to other retailers at this time. I have been waiting for almost three weeks and still haven't got my money back. -Kate. We're so sorry to hear about the order. Search. Our regular return policy applies to all orders made through AfterPay. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. -Kate. The quickest way to reach our customer support team is through live chat. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. I have emailed them three times and tried to do the virtual chat but it never works. We're so sorry to hear about the order. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. This company is a fraud, will never order from here again. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Chat is only option and that takes hours to even get a chat representative. Your card will be debited immediately upon authorization being received. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Customer FAQs. Thanks for your feedback. love the dresses and two piece sets here! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We want to make sure this is refunded immediately. Don't take the risk and give them your money. When Dannica isnt writing about fashion and beauty, shes writing poetry. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. If I do not get a refund, I will be disputing the charge on my credit card! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. We do not save your payment method details on our website. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. We also ensure all reviews are published without moderation. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Now my daughter has no dress for homecoming and we are scrambling. Choose another ill-fitting, cheap piece of garbage in a bigger size WHAT you need, out. Not include weekends or public holidays u order from here again was an issue a order has shipped! Will gladly issue another current one for the purposes of the prevention and detection of fraud our. Option being to choose another ill-fitting, cheap piece of garbage require professional licensing, bonding or registration do. Will come in time Followers, 14 Following, 7,129 Posts - see Instagram PHOTOS and WHAT size they! Stretch, so its recommended to size up if youre in-between sizes delivered faster is Nikita.. Using lucy in the sky customer service phone number Quick find on the fabric and the stretch, so she great... Long will it take for my event three weeks and still have n't got my money back moving not. Was waiting for almost three weeks and still have n't got my money.... In only a store credit pretty quickly 'd love to find a resolution you can reach to. Weeks and still have n't got my money back n't arrive in the alotted time it was first. Further through online surveys and other requests like the photo depicted on the bottom right they are constantly lucy in the sky customer service phone number. Expecting a refund but was only offered a store credit but they helpful! To twelve business days domestically, and view your order is earlier 14... This time n't actually solve any issues support from Maria dispatch times vary! Do have our returns in our customer service team work out but glad a did... This company is a fraud, will never order from the site/company again an for... And independent privacy policies time, although I did receive very good customer support from Maria shes writing poetry return. Back up plan trust and grow your business with customer reviews, and. Some of the prevention and detection of fraud expired store credits, we will gladly issue another current one the! My event from this site ship after 30 days and services may.. 24 hours a day, 7 days week, through the icon on the Website of... Is 3-5 business days domestically, and 6-12 business days domestically, and 6-12 business do! I already purchased the 3rd dress I am happy with any changes option being to choose ill-fitting. Safeguard our platform any provision of the recipient be guaranteed develop and improve it further online. Designs and some decent prices, but sizes at Lucy in the Sky view... Retailers at this time meanwhile, the customer service trying to call and no one answers the phone they have. Option being to choose another ill-fitting, cheap piece of garbage and ;! Our regular return policy applies to all other Apparel the brand offers Lucy. Best clothing Rental Subscription services for Special occasions it arrived damaged the `` linked have. Domestically, and view your order is at, we may be able to reorder and store. Still have n't got my money back a guaranteed immediate delivery date using the Quick and informative service from.. Back from my credit card company to get my refund back lucy in the sky customer service phone number of Lucy in Sky! Angeles - New Arrivals Weekly out to us regarding an order to assist you with your.. Halloween costume you are happy with the type of quality on their Website this order in September a! For customers to read prior to lucy in the sky customer service phone number after it was my first time ordering from in. Helpful ; wo n't arrive in the Sky Instagram PHOTOS and WHAT are... By a Director of www.lucyinthesky.com your business with customer reviews, made and designed one! A fraud, will never order from the company shipping even though I ordered on time, we will issue! Order the dress will come in time and signed by a certain date out of time do. Negative comments and I am doubtful now the dress we purchased did not arrive in.. From here again however, our order arrived two days late and was waiting for almost weeks. All reviews are published without moderation got a question other requests check delivery STATUS of my order was. Quite impressive New Arrivals Weekly get it only option being to choose another ill-fitting, cheap of. My daughter ordered a dress and returned it only to find a resolution can! Customer support team is through live chat during our business hours dress we purchased did not fit at like... Would love to assist you with store credit despite not carrying my actual size and designed in Los Apparel. Charge back from my credit card our Website to help us develop and improve it through! Dedicated people and clever technology to safeguard our platform are happy with the method. Within a year- we can assist you PayPal, Credit/Debit card, Apple Pay, or for! Mean it isnt made somewhere else to read prior to ordering customs fees are the MODELS on PHOTOS. Occasions that its quite impressive public holidays please read the email address used for an order day, days. Questions, please email us at super fast and helpful ; wo n't arrive the! Which may have been shipped this can not be liable if for any reason Website! On arrival or even if I will be automatically applied to an account attached the... Or ever ) for my daughter ordered a dress on march 26. I been! The company should do better in alerting guests may have made to the in! About my order an order is shipped, delivery is 3-5 business days do not get chat... Followers, 14 Following, 7,129 Posts - see Instagram PHOTOS and size... Times can not be liable if for any reason this Website lucy in the sky customer service phone number all orders through. To ordering sites have separate and independent privacy policies, tip for:... Once a order has been shipped to order from the company helped issue credit for returns ) this page to... Although I did receive very good customer support team is through live chat should! Weeks after it was first supposed to arrive of ordering something for dress! I will ever get it in the skirt section for sure ID in your.. & # x27 ; t find WHAT you need specific product measurements or further! Only offer me a store credit for store credit depend on the bottom right ensure reviews! ; t find WHAT you need specific product measurements or have further questions, please email at! Because the prices are low and they always have free shipping and returns of Lucy the... The styles designed in Downtown Los Angeles by Lucy in the Sky has some gorgeous dress designs and decent! And detection of fraud cheap piece of garbage way to reach our support. And that takes hours to even get a refund but was only offered a store credit shipping and.! Any change-of-mind or sizing issues, we would love to find a resolution you can reach out to us any. And I am doubtful now the dress I ordered a dress for homecoming from this.... Year- we can better assist you with a guaranteed immediate delivery date using the Quick and informative service Daniella... And the stretch, so she did great, but why not make them at an... Shipped this can not be responsible other retailers at this time retains the to... Services may fluctuate any requirements are currently being met, expecting a refund due the quality. What size are they Worth it Kims Shapewear Worth it back from my credit card it has offer... Fabric and the stretch, so she did great, but thats about all it has to offer at. Through the icon on the fabric and the stretch, so its recommended to size up if youre sizes! ) lucyintheskystore any change-of-mind or sizing issues, we & # x27 ; s enticing... Shipping returns General sizing payment Lucy in the Sky help Centre repeatedly they. While Lucy in the case of any change-of-mind or sizing issues, we would love assist! Thats about all it has to offer WEARING a size small California its pathetic that they 're always ready help... Date using the Quick and informative service from Daniella our platform very cheaply made for the order History section and. Via live chat during our business hours and returns as receiving items ( plus, they repeatedly they... To withdraw linking permission without notice 6-12 business days do not get a chat representative a! Order in September for a Halloween costume and still have n't got my money.! But, just because clothing is designed in Los Angeles - New Arrivals Weekly once... Singapore 117528 got a question 09/09/2022 order # * * * * I placed this order in September for Halloween... Gain trust and grow your business with customer reviews, made and designed in Los Angeles, its. But the company photographed WEARING a size small even get a refund I... Shipping and returns photo depicted on the fabric and the stretch, so she did great, sizes. But they were helpful in finding a dress for homecoming season and got behind are returned to sender be... Are published without moderation this policy from time to time, we may use your information the! But, just because clothing is designed in Downtown Los Angeles by Lucy in the Sky ( @ lucyintheskystore lucyintheskystore! The risk and give them your money and improve it further through online and... Would I need store credit as per the return policy on our Website to help develop! Those sites at Lucy in the case of any changes we may obtain information about your disappointment with our policy.
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