Your passport is in your possession. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." 3. Here are 8 tips for writing great reviews. Now they say they will not refund my money. The complaint has been investigated and resolved to the customers satisfaction. THEY ARE UNETHICAL. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. I'm livid and disgusted. We save you time and a trip to the passport office. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. https://www.govworks.com/terms We can't send your message right now, try again in a few minutes. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. The foregoing list is representative only. I used their service to expedite my passport. 0000004698 00000 n I paid for overnight expedited return shipping. All refund requests require the customer to complete an electronic Refund Request Form (RRF). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? 0000014264 00000 n 7. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. Now its two weeks before vacation cant get anyone on the phone or get a return call. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. The passport application fee and the execution fee are non-refundable. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. This comment was posted by a verified customer. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. I waited a coupld of days and then called back. Passport procurement difficulties, including changes in policy, regulations or requirements. You cannot request a refund of the separate passport application fee or acceptance fee. 0000014419 00000 n You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). Immediate Expenditures / Transparency. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Ourprocessing times begin the day we receive your applicationat a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility. Our expedited passport order system is simple our users follow 3 steps. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. 0000058864 00000 n I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. Some can get you a new passport in as little as 24 hours. Box. 0000014481 00000 n On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. No indication from gov works that there was an issue with application. That's your job lady. You're all set for your transcontinental business trip, except for one major detail your passport has expired. They A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Suite 2 The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. mL~av7YU'&3_5)~XWp JXXQ13 They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. 3. Go to our Application Status page for more information. 6. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Under no circumstances shall we be liable for direct or consequential damages of any kind. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Missrepresentated and over-promised and under-delivered. and it was a very costly, time and energy consuming mistake. 0000005605 00000 n I received an email stating my passport was delivered, but my passport was lost. Any determinations made by the team will rest within their sole discretion and are not appealable. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A request for this form does not guarantee a refund will be granted. 3. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. You have successfully submitted your request for a refund of the $60 passport expedited fee. I sent all of my documentation, and scrambled to get everything together. The address provided is a P. O. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. 0000025462 00000 n 0000007878 00000 n No guarantee or warranty express or implied is provided other than stated herein above. 0000013508 00000 n No guarantee or warranty express or implied is provided other than stated here in above. It sat in gov works office for another week. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream (They told me it would still be another week and a half the same day my passport arrived.). c|0#>!WwH~K=7^_!q;3C[`' within 72 hours, they keep all the money. We have customer support available 6 days a week via phone and online chat. ComplaintsBoard.com is a leading complaint resolution website on the Internet. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY Share your photos and videos with others to prove the truth of your words. Overnighted the correct papers. Departure Date must be later than: 03/01/2023. You can do the same thing by going into a post office, and save money. As a courtesy, our Help Center page provides all the requirements and forms you will need. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . I went to the library the next day. We are not privy to such information. The rep could not provide me with a tracking number. 0000002172 00000 n Please check your email for a confirmation message. All Rights Reserved. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. the website did not say you needed a destination 0000017569 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. 0000034201 00000 n 0000049940 00000 n If it said that, I NEVER would have placed an order. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. . Automation with our platform helps keep your exposure to suspensions or issues with a minimum. {16. I'm going to call my bank to report this as fraud. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. 100% LINE FRIENDS-BT21 Licensed Product!! Weekends as well. Competitively-priced passport services. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. -No life/work balance. We're scaling faster than we can keep up. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. Starting at $109 + government fees. The only thing I can see is my documents still try to be generated. Success! All refund requests require the customer to complete an electronic Refund Request Form (RRF). Once we receive your request, it will take us up to. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. Terrible!!!!!!!!!!!!!!! 0000012001 00000 n We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 0000024725 00000 n govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. Anyone can write a Trustpilot review. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. We can even schedule a FedEx pick-up. to get out of the site, but they took my money. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. I left a message. You're better off cutting out the middleman and going through the State Department directly. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Go to your local passport office and get it in 24 hours. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Do not use their so called services. She NEVER told me that I did NOT need to use their service. Mission. I wish I had just gone thru the USPS first. I get an email to request a refund and fill it out in detail. The passport was never expedited back to me. Not what you would expect for almost $300. One the 5th try I miraculously got through to her. I saved a snippet of the page: The banner says "rushmypassport.com". 4. 0000024453 00000 n Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. Once you fill By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. They are supposed to call you back and respond within 1-3 days. Expedited Travel, LLC 2023. Offered $300 refund for $546 purchase that I never used. A request for this form does not guarantee a refund will be granted. 0000014450 00000 n Our registered couriers nationwide and our team of passport advisors will help get your passport fast. All he cares about is gross revenue. Cannot believe I was dumb enough not to review them on bbb. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . I paid $1200 to have my passport renewed in one week. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. Claim your profile to access Trustpilots free business tools and connect with customers. I did an online search to see what I could do and saw RushMyPassport and it's ad. P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. Most recent e-mail 12/24 states they have no communication with the government. but no one answered the phone. I have requested a refund and hope they will honor my request. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. 5. Now offering 1 week service for all passport types. This is not user error, but a false redirection by their technology. 3. 0000034460 00000 n Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. My trip passed and there was no update on their log in portal. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. What is the Passport Photo Creator? 51.53 (a). NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! To get your passport faster, contact the government passport agency or use our courier service. 2. What is govWorks passport? I'm STILL waiting for them. 6. 3. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. 0000034931 00000 n Can I adjust the exposure settings? Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. Step 2 is following our instructional checklist. 0000017682 00000 n But after that, the services do take over. The easy-to-use wizard will generate the necessary documentation to process your passport application. So youre basically paying them to work with USPS on your behalf. Washington, D.C. 20522-2999. Horrible!!!! In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 3. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. All they did was take my money. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Select Your Service Get Started Invited Confirming other complaints on this site. What do I need to pick up my passport photo? Companies can ask for reviews via automatic invitations. took $50 dollars from me. 0000017222 00000 n I did not knowingly submit my request to govworks.com courier services. Passport Suspension or Rejection. Totally unprofessional. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. I'm STILL waiting for them. Where do I pick up the passport photos? Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. If you wish to remain on travel.state.gov, click the "cancel" message. If you don't send this back 0000004141 00000 n All Rights Reserved. They basically just fill out your info for double the price of doing it yourself. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream We use dedicated people and clever technology to safeguard our platform. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream 0000007541 00000 n Delays in passport or other travel document deliveries. They are collected and retained by law even if a passport is not issued. Lost, stolen, or misplaced tickets. The voucher will be good for a (1) One Year period from the date of issuance. 0000050303 00000 n It was supposed to take 2 hours for my documents to be ready to be downloaded. the form out you have to fax it to them. They told me I should get my money back from Expedited Travel. I am reporting this company to the Better Business Bureau. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. This will surely increase the credibility of your complaint. Their email updates are a joke And they don't even have accurate, updated information. It's a scam. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0000002369 00000 n 0000003784 00000 n i wish i could give less than one star. Always glitches and technical problems. Create an account Sign in with your government employee ID Forgot your password? Letter dated 12/21. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. I called them and was told they'd have their accounting manager contact me. It is clearly false advertising. I am in a huge bind!!!!!!!!!!!!!!!!!! The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. 0000004328 00000 n Submit a complaint and get your issue resolved. For business inquiries or general questions, feel free to reach out.
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